Answering Your Home Security System Questions

A home security system is a network of devices designed to detect and alert you to threats like intrusions, fires, or floods. Sensors placed on doors, windows, and throughout your home communicate with a central control panel. When a sensor is triggered, the system sends an alert to you and, if you have professional monitoring, to a team that can dispatch emergency services.

Most systems include a control panel, door and window sensors, motion detectors, cameras, and a keypad or mobile app for arming and disarming. Many also offer environmental sensors for smoke, carbon monoxide, and water leaks. The right setup depends on your home’s layout and your specific concerns.

Every home and business has unique security needs, so the cost of a system depends on factors such as property size, equipment selection, monitoring preferences, and desired features. Our systems are fully customizable to fit your specific needs and budget.

A great place to start is by exploring our package options, which provide examples of popular system configurations. From there, our team can work with you to customize a solution that’s tailored to your property, lifestyle, and security goals.

For a personalized quote, contact us and we’ll help design the right system for you.

Yes. Modern wireless technology has come a long way. Wireless systems are less vulnerable to cut wires and offer easier installation and flexibility. They run on battery backups and cellular connections, so even if your internet goes down, they keep working.

Most systems include battery backups that keep everything running during an outage. Cellular connections ensure alerts still reach you and your monitoring service, so you stay protected even during a blackout.

Absolutely. With a mobile app, you can arm or disarm your system, view live camera feeds, receive instant alerts, and even control smart home devices, all from wherever you are. It’s like having your whole security system right in your pocket.

Professional monitoring means a trained team watches over your system 24/7. If an alarm is triggered, they verify the threat and contact emergency services on your behalf. It adds a critical layer of protection, especially when you’re asleep, away, or unable to respond.

Yes. Many modern security systems integrate seamlessly with smart locks, lights, thermostats, and voice assistants. This lets you create routines, like locking doors and turning off lights when you arm the system.

Beyond intrusions, today’s systems can detect fires, carbon monoxide, flooding, and even glass breaks. Some advanced setups offer medical alert buttons for emergencies. The more comprehensive your system, the better protected you and your loved ones are.

Monthly tests are a good rule of thumb. Most systems let you run a quick check to ensure sensors, alarms, and communication pathways are functioning. Your monitoring service can walk you through the process if you’re unsure.

If you have professional monitoring, the team will contact you to verify the alarm. If they can’t reach you or confirm a threat, they’ll dispatch emergency services. If you’re self-monitoring, you’ll receive an alert on your phone and can decide how to respond.

Our Smart Move Program makes relocating simple and seamless. Whether you’re moving across town or across the country, our team will work with you to ensure your protection moves with you. We’ll help coordinate the transition, review your new property’s security needs, and customize a solution that fits your new home or business. You can also Contact our support team for any questions on moving your Alert 360 products.

Yes. Most motion sensors can be adjusted to ignore pets under a certain weight, so your furry friends won’t set off false alarms. Make sure to mention your pets during installation so the system is configured correctly.

DIY security systems can be a good option for those who prefer to spend hours installing and manage their own equipment. However, professional installation ensures your system is properly designed, installed, and optimized for your property’s unique layout and security needs.

With Alert 360 professional installation, our experienced technicians determine the best placement for devices, verify that everything is working correctly, and help you get the most out of your system from day one. You’ll also have access to ongoing real person support, local expert technicians, and 24/7 US based professional monitoring, providing an added layer of protection and peace of mind. All with a company obsessed with providing the best customer experience. 

Rather than spending time troubleshooting equipment or configuring settings yourself, you can feel confident knowing your security system is installed and supported by experts.

Consider your home’s size, layout, and your specific concerns, like whether you travel often or have valuables to protect. Think about whether you want professional monitoring or prefer self-monitoring. A completely free consultation with our professional security team can help you tailor a system to your needs.

With proper maintenance, most systems last 10 to 15 years. Components like sensors and cameras may need occasional replacement, but the core system remains reliable for years.

No. Our modern systems use cellular with internet connections, so you don’t need a landline. This also makes the system more secure, since phone lines can be easily disrupted, and cellular communication can have an internet connected backup.

The Alert 360 mobile app is a highly secure, professional-grade security platform. It protects your smart home data using bank-level encrypted communication, secure cloud architecture, and strict user privacy policies that ensure your data isn’t sold to third parties. 

Core Security Features

Encrypted Communication: All data transmitted between the mobile app, the cloud servers, and your physical security panel is fully encrypted to prevent interception. 

Authentication: The app supports two-factor authentication (2FA) and biometric logins (FaceID/TouchID) to ensure only authorized users access your system. 

Privacy: Alert 360 has a strict data policy. Unlike many companies, we do not monetize or sell user data for third-party advertising. 

Most systems let you reset your password through the mobile app or by contacting customer support. It’s a quick process, and you’ll be back in control in no time.

Run a test mode through your control panel or app. This will check sensors, alarms, and communication pathways. Your monitoring service can verify the test on their end.

Check the battery first. If that doesn’t fix it, contact support for troubleshooting or a replacement. Most issues are simple fixes.

Most sensors use batteries that last one to three years. Your system will alert you when batteries are low, so you’ll know when it’s time to change them.

Disarm the system immediately and you can either cancel the alarm in your app, or contact our monitoring team at 888-642-4567 to cancel the dispatch if needed. We can also help you review what caused the false alarm, to prevent it in the future! It could be a sensor that needs adjustment or a pet setting off motion detectors.

Many systems update automatically through the app or control panel. Check your settings periodically to ensure you’re running the latest version.

We offer 24/7 support. Keep our contact info handy, and don’t hesitate to reach out with questions or issues.

Most systems switch to a cellular backup, so you stay protected. You’ll receive an alert about the connectivity issue, and the system will reconnect once Wi-Fi is restored.

In most cases, the system resets automatically once power returns. If not, consult your manual or contact support for guidance.