Question 1

What types of home security systems do you offer?

Accepted Answer

Alert 360 home security offers monitored alarm systems, security camera monitoring, smart home automation, life safety devices, motion detectors, door/window sensors, and much more!

Question 2

How much does a home security system cost?

Accepted Answer

The cost of a home security system depends on factors such as the amount of equipment used, level of monitoring service, and the length of the contract. At Alert 360 we have home security packages to support every budget.

Question 3

Do I need professional installation, or can I install it myself?

Accepted Answer

Alert 360 provides professional installation to ensure the system is installed to meet your needs, functions properly, and tested with our monitoring center.

Question 4

What is the difference between a monitored and unmonitored security system?

Accepted Answer

Our monitored home security system sends alerts to our central monitoring station in case of an emergency, while an unmonitored system only alerts the homeowner via an app or sounds an alarm when an incident occurs.

Question 5

Can I control my security system remotely?

Accepted Answer

The Alert 360 mobile app allows for control and monitoring of the system remotely, including arm/disarm functions, security camera monitoring on your smart phone or computer, and push notifications.

Question 6

Is the system compatible with smart home devices?

Accepted Answer

Alert 360 security systems integrate with smart home devices such as Alexa, Google Home, smart locks, thermostats, lights, etc. to enhance automation and convenience.

Question 7

What happens if my alarm goes off by mistake?

Accepted Answer

Alert 360 allows for a false alarm to be acknowledged in the app or by communication with the monitoring center to avoid unnecessary police or emergency responses.

Question 8

How reliable is your home security monitoring service?

Accepted Answer

The Alert 360 five-diamond U.S. based monitoring center features triple-backup power systems and monitoring system redundancy to ensure our technicians maintain reliable communication with your system.

Question 9

Can I upgrade or add additional equipment to my security system later?

Accepted Answer

Alert 360 home security allows for upgrades or expansion of the security system, such as adding security cameras, smart lighting, video doorbells, keyless door locks, and much more as needed.

Question 10

What happens if I move to a new home?

Accepted Answer

The Alert 360's Smart Move Program allows the homeowner to transfer equipment and monitoring services to the new home with no additional cost!

Question 11

What is the contract length, and can I cancel anytime?

Accepted Answer

Alert 360 typically offers a 36-month monitoring agreement.

Question 12

What is the difference between a security camera system and a doorbell camera?

Accepted Answer

Security camera systems typically cover larger areas and provide continuous video surveillance, while doorbell cameras are designed to monitor the area around your front door, offering two-way communication and motion detection.

Question 13

What happens if my system detects a break-in or emergency?

Accepted Answer

In the event of a detected breach or emergency, our security system will trigger an alarm and send an alert to both the homeowner and the Alert 360 monitoring center, which will then notify emergency services.

Question 14

Do home security companies offer smoke and carbon monoxide detectors?

Accepted Answer

Alert 360 offers smoke and carbon monoxide detection as part of our security packages, or as add-ons to your current system providing extra protection against fires and poisoning.

Question 15

How secure is the communication between my security system and monitoring center?

Accepted Answer

Alert 360 home security systems are encrypted between the panel and our U.S. based monitoring center. We also provide tamper alerts if the system is disturbed or opened by an unauthorized person.

Question 16

What types of security systems do you offer for businesses?

Accepted Answer

Alert 360 Business Security offers alarm systems, live video surveillance, access control systems, environmental controls, motion detectors, panic buttons, fire or carbon monoxide detectors, and more!

Question 17

How much does a commercial security system cost?

Accepted Answer

The costs of business security systems depend on factors such as the size of the business, the type of system needed (e.g., cameras, alarms, etc.), and installation complexity. Alert 360 offers free security consultations for businesses, scalable security systems, and multiple packages to fit your budget.

Question 18

Do I need professional installation, or can I install it myself?

Accepted Answer

Alert 360 business security provides professional installation to ensure everything is installed correctly, functioning properly, and tested with our monitoring center.

Question 19

What is the difference between a monitored and unmonitored system for businesses?

Accepted Answer

A monitored Alert 360 business security system instantly alerts our U.S. based central monitoring station in case of an emergency, while an unmonitored system only alerts the business owner or sets off an alarm.

Question 20

Can I integrate my security system with existing business technology?

Accepted Answer

Alert 360 can integrate with existing business security systems, such as access control systems, video cameras, CCTV, or smart building controls for a more seamless experience.

Question 21

What happens if there is a break-in or emergency at my business?

Accepted Answer

If a security breach or emergency occurs, the Alert 360 business security system will alert the customer via notification to the app or smartphone, while alerting the monitoring center, which will then notify local law enforcement or emergency services as needed.

Question 22

Can I control and monitor the system remotely?

Accepted Answer

The Alert 360 mobile app allows business owners to remotely arm/disarm the system, monitor security cameras, and receive alerts.

Question 23

How can I ensure my security system covers all areas of my business?

Accepted Answer

Alert 360 will conduct a site assessment and security review to identify vulnerabilities and provide a customized solution that ensures all areas of the business, including entrances, exits, and vulnerable points, are properly covered.

Question 24

What are access control systems, and how do they work?

Accepted Answer

Door and building access control systems manage who can enter your business and when. They use keycards, fobs, biometrics, or PINs to grant or restrict access to certain areas of the property.

Question 25

How long is the contract, and can I cancel it?

Accepted Answer

Alert 360 typically offers a 36-month monitoring agreement.

Question 26

Do you offer fire and environmental monitoring services?

Accepted Answer

Alert 360 offers fire alarm monitoring and environmental sensors for things like water leaks, smoke, carbon monoxide, or temperature, which can help protect your business from non-theft-related risks.

Question 27

How secure is the communication between my system and monitoring center?

Accepted Answer

Alert 360 security systems are encrypted between the panel and monitoring center and also provide tamper alerts if the system is disturbed or opened by an unauthorized person.

Question 28

How do I know if I need video surveillance for my business?

Accepted Answer

Video surveillance is useful for monitoring customer interactions, employee activity, high-risk areas, and improving overall security. It's important to assess your specific risks and determine where cameras would be most beneficial.

Question 29

Can I upgrade my system as my business grows?

Accepted Answer

Alert 360 offers a scalable solution, allowing businesses to add new security cameras, environmental control sensors, or perimeter security sensors, or many other security features as they grow and evolve.

Question 30

What happens if there is a false alarm or system malfunction?

Accepted Answer

In the case of a false alarm, the security system can be disarmed remotely, and the monitoring centers will contact the business owner to confirm the situation. For system malfunctions, Alert 360 has local technicians that are conveniently available for maintenance and troubleshooting support.

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